Billing and Your Free Trial
$12 per device per month or $108 per device per year, with a 7-day free trial. A card is required to start. How devices, invoices and payments work.
Direct workspaces pay per connected device: $12 per device per month, or $108 per device per year. A 7-day free trial comes first, and a card is required to start.
Only Admins see Settings → Billing, and only Admins can add or remove devices.
Prices
| Interval | Price | Per month |
|---|---|---|
| Monthly | $12 per device per month | $12 |
| Annual | $108 per device per year | $9 |
Every device has the same features. You choose one interval for the whole workspace, and it applies to every device, including ones you add later.
The Free Trial
The trial lasts 7 days. A card is required to start it, and the first charge comes when the trial ends.
The trial is for workspaces with no previous subscription. While it runs, Settings → Billing shows Trial ends with the date.
Start Billing
Billing starts when you connect your first devices. See Connect Qingping monitors or Connect AirGradient monitors for the device steps.
Choose Add, then Device, and select the devices to connect.
Select Continue to billing.
Choose Monthly or Annual.
Select Continue to Checkout and enter your card in Stripe Checkout.
After Checkout, confirm the devices to finish connecting them.
Add and Remove Devices
Billing follows your connected devices. Add or remove devices at any time and billing adjusts automatically.
- Adding: a confirmation, Update billed devices?, shows the change in billed devices. displayAQI bills added devices for the remaining time in the current billing period. Select Update billing to continue.
- Removing: open Device settings on the device and select Remove. The confirmation shows the change in billed devices, which applies to the current billing period.
Removing a device permanently deletes it and its history. You can add it again later for a fresh start.
Change the Interval or Cancel
You set the interval when billing starts, and the app has no control to change it. To switch interval or cancel your subscription, contact us.
Invoices and Payment Methods
On Settings → Billing, select Manage in Stripe to open the billing portal. Use it to update your payment method and see your invoices.
The page also shows your Devices, your Recurring total, and either Trial ends or Next renewal.
If Payment Stops
A workspace stays active while its subscription is in the Trial or Active state. In any other state, for example after a failed payment, the workspace pauses:
- Readings stop updating.
- Settings → Billing reads "Access is paused. Update billing in Stripe to restore widgets, kiosks, and polling."
- Widgets and kiosks show "Air quality monitoring is paused. Please contact your administrator."
Select Manage in Stripe to fix the payment method. After a subscription has ended, Settings → Billing shows Restart billing, where you choose an interval and continue to Stripe.
Partner-Managed Workspaces
A partner-managed workspace is billed by the partner. The partner pays displayAQI, so your workspace has no Billing tab and shows no prices or invoices. For devices, invoices or service terms, contact your partner.
See When displayAQI Support Accessed Your Workspace
Settings → Support access lists each time displayAQI staff opened your workspace, who they were, why, and when the access ended.
Limits
The main limits in displayAQI in one table, from devices and buildings to widgets, kiosks, alerts, exports and history ranges.