See When displayAQI Support Accessed Your Workspace
Settings → Support access lists each time displayAQI staff opened your workspace, who they were, why, and when the access ended.
When displayAQI support needs to look at your workspace to help with a problem, it opens a support session. displayAQI records every session in your workspace, where you can review it.
Support access is:
- Time-boxed. Each session has an end time and expires on its own.
- Read-only. Support can view your workspace and can't change it.
- Audited. displayAQI keeps an audit record of every session.
Find the Log
Open Settings.
Select the Support access tab.
Every member of the workspace can open the tab, whatever their role. Newest sessions come first, 20 at a time. Select Load more access history for older ones.
If support has never opened your workspace, the tab reads "No support access recorded".
What the Log Shows
| Column | What it shows |
|---|---|
| Person | The displayAQI staff member who opened the session. |
| Reason | Technical issue, Access issue, Service review or Other. |
| Access | Read-only. |
| Status | Active while the session is open, Ended if support closed it, Expired once the end time passed. |
| Started | When the session began. |
| Ends | When the session ended, or when it will expire if it's still open. |
Internal ticket notes aren't shown.
In a partner-managed workspace, Settings → Access also lists Active support access, with the session's reason and permission.
Partners: see what support can see.
Invite Your Team and Choose Roles
What Admin, Editor, Workspace Manager and Viewer can each do, and how to invite and remove people in a direct or a partner-managed workspace.
Billing and Your Free Trial
$12 per device per month or $108 per device per year, with a 7-day free trial. A card is required to start. How devices, invoices and payments work.